Engaged employees are passionate about their work, committed to their workplace, and interested in moving the business forward.
In other words, they actively build your business.
And while you might think that employee engagement would be a nice, but unnecessary, addition to your workplace, the fact is that disengaged employees are a danger to your company.
Actively disengaged employees are checked out, but worse, they can act out their unhappiness and undermine your business.
Engaged employees, on the other hand, improve customer satisfaction, especially in the fitness and leisure industry.
Passionate, committed staff members are one of the main reasons why customers remain loyal to their gym.
“The promoters in our NPS survey tend to mention employees being a real driver in their experience. And there’s definitely a big correlation between a high NPS score and the profit margins of that centre,” said James, operations director of Tone and Leisure.
But how can you make sure your employees are engaged to the point that they’re building your business and improving customer satisfaction?
One major factor that contributes to employee engagement and happiness is consistency. Your staff will be more invested in your business when they know what to expect— from when they’re working to who they’re working with.
Planday, an employee scheduling solution, can help engage your employees by making your staff schedule more consistent and easier to communicate— all of which keep your staff happy and your business growing.
To start creating a more consistent and engaging work environment, give Planday a try. You can create weekly, and even monthly, staff schedules by simply dragging and dropping shifts into place. Sign up for a 30-day free trial now. No credit card required.
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